Refund policy

Returns & Refund Policy

At Studio Azure, each product is handcrafted with care and made to order. We take pride in our artisanal process and aim to deliver pieces that bring beauty and calm into your space.

1. No Returns or Exchanges

Due to the bespoke nature of our products, we do not offer returns or exchanges for items delivered in good condition. We encourage you to review product details carefully before placing your order.

2. Damaged or Defective Items

In the rare event that your product arrives damaged or defective:

  • Please contact us within 24 hours of delivery.

  • Share clear images of the issue via email or WhatsApp.

  • Our team will assess the damage and offer a suitable resolution, which may include a replacement or partial refund.

Requests made beyond the 24-hour window may not be eligible for support.

3. Custom Orders

Customized products are non-returnable and non-refundable unless damaged in transit. We take extra care in packaging and shipping these items to ensure they arrive safely.

4. Refunds (if applicable)

Approved refunds will be processed within 7–10 business days via the original payment method. You will receive a confirmation once the refund is initiated.

5. Contact

For any concerns related to your order, please reach out to our support team at:

We appreciate your understanding and support for handcrafted, small-batch artistry.